Cancellation Policy

Last Updated: February 2, 2026

📌 Important Note

This policy covers the cancellation of your Grab A Table subscription service. For cancelling table reservations at venues, please refer to the specific venue's cancellation policy as each venue has their own individual policies and requirements.

Overview

At Grab A Table, we believe in providing flexible subscription options for our venue partners. This policy outlines the terms and conditions for cancelling your Grab A Table venue management subscription.

Free Trial Period

All new venue subscriptions include a free trial period:

First 100 customers: 3 months free trial (1 month standard + 2 months early adopter bonus)
After first 100: 1 month free trial
You can cancel anytime during the trial period with no charges
Credit card required at signup - you'll only be charged after your trial ends
Full access to all features during the trial period

Cancelling Your Subscription

How to Cancel

You can cancel your Grab A Table subscription at any time through:

Your venue owner dashboard under "Payment & Licenses"
Clicking "Manage Billing" which takes you to the Stripe customer portal
Contacting our support team at [email protected]

Cancellation Terms

When you cancel your subscription:

Your access will continue until the end of your current billing period
You will not be charged for any subsequent billing periods
No cancellation fees or penalties apply
You can reactivate your subscription at any time
Your venue data will be retained for 30 days after cancellation

Refund Policy

Standard Refunds

We offer a straightforward refund policy:

Pro-rata refunds: Not available for partial month usage
Billing errors: Full refund if you were incorrectly charged
Service issues: Refunds considered on a case-by-case basis for prolonged service disruptions
Processing time: Refunds typically processed within 5-10 business days

Trial Period Cancellations

If you cancel during your free trial:

No charges apply as the trial is completely free
No credit card is required during the trial period
Your access ends immediately upon cancellation during trial

Subscription Changes

You can modify your subscription instead of cancelling:

Adding licenses: Purchase additional venue licenses at £24/month each
Removing licenses: Unassign and remove licenses; changes take effect at next billing cycle
Pausing service: Cancel and reactivate when ready (no pause feature available)

Account Termination

What Happens After Cancellation

Once your subscription ends:

Your venue listings will be removed from public search
You will lose access to the booking management system
Existing reservations will be honored, but no new bookings accepted
Your data is retained for 30 days for potential reactivation
After 30 days, data may be permanently deleted (backup for legal compliance)

Reactivating Your Account

You can reactivate your subscription at any time:

Log in to your account and navigate to Payment & Licenses
Within 30 days: All your data will be restored automatically
After 30 days: You may need to re-enter your venue information
Standard pricing applies (no additional trial period)

Payment Failures

If a payment fails:

We'll attempt to charge your card up to 3 times over 7 days
You'll receive email notifications about failed payment attempts
Your service will continue during the retry period
After 3 failed attempts, your subscription will be automatically cancelled
Update your payment method in the Stripe customer portal to prevent cancellation

Special Circumstances

We understand that exceptional situations arise:

Business closures due to unforeseen circumstances may warrant special consideration
Extended service outages on our part will be credited to your account
Contact our support team to discuss your specific situation
We handle each case with understanding and flexibility

Venue Table Booking Cancellations

⚠️ Important Distinction

This policy does not cover the cancellation of table reservations made by customers at your venue. Each venue sets their own cancellation policy for table bookings.

For Venue Owners: You can set your own cancellation policy for customer table reservations through your venue management dashboard. We recommend clearly communicating your policy to customers at the time of booking.

For Customers: Please review the specific venue's cancellation policy displayed during the booking process, as each venue has different terms and requirements for table reservation cancellations.

Questions About Cancellation?

If you have questions about this cancellation policy or need assistance cancelling your subscription, please contact us:

Email: [email protected]
WhatsApp: Contact Support
Visit our Contact Page
Check our FAQ for common questions

Note: This cancellation policy is subject to change. We recommend reviewing this policy before each reservation. The policy in effect at the time of your booking will apply to that reservation.