Frequently Asked Questions
Quick answers to questions you may have. Can't find what you're looking for? Check our comprehensive documentation.
Need More Help?
Our comprehensive documentation covers everything from getting started to advanced features, complete with guides, tutorials, and detailed explanations.
Visit DocumentationFor Diners
How do I make a reservation?
Simply browse available venues, select your preferred date and time, choose your party size, and confirm your booking. You'll receive an instant confirmation with a unique booking reference.
Is there a fee for making reservations?
No, GrabATable is completely free for diners. Make unlimited reservations at any of our partner venues without any charges.
Can I cancel or modify my reservation?
Yes, you can modify or cancel your reservation through the confirmation email or by logging into your account. Please note venue cancellation policies may vary.
What if I'm running late?
We recommend contacting the venue directly if you're running late. Most venues will hold your table for 15 minutes past your reservation time, but policies may vary.
Do I need to create an account?
While you can browse venues without an account, creating one allows you to manage your reservations, save favorite venues, and enjoy a faster booking process for future visits.
For Venue Owners
How does GrabATable work for venues?
GrabATable provides a complete booking management system for just $30/month. Accept bookings 24/7, manage tables, track customer preferences, and grow your business.
What does it cost?
Simple, transparent pricing: $30 per month per venue (ex. sales tax). No setup fees, no per-booking charges, no hidden costs. All features included.
How long does setup take?
You can be accepting bookings within minutes. Just create your account, add your venue details, set your availability, and you're ready to go.
Are there limits on bookings?
No limits whatsoever. Accept unlimited bookings, add unlimited staff accounts, manage unlimited tables. No restrictions.
Can my staff access the system?
Yes! Create unlimited staff accounts with customizable permissions. Your team can manage bookings, view the floor plan, and handle waitlists.
Does it integrate with my existing systems?
GrabATable works as a standalone system, but we offer API access for custom integrations. Contact us to discuss your specific requirements.
Technical
What do I need to use GrabATable?
Just a modern web browser and internet connection. GrabATable is fully cloud-based, so there's nothing to install or maintain.
Is my data secure?
Absolutely. We use industry-standard encryption, secure data centers in the UK, and comply with GDPR. Your data is backed up daily.
What support is available?
Email support is included for all customers. We also offer comprehensive documentation and video tutorials. WhatsApp support is available for bespoke plans.
Frequently Asked Questions
Quick answers to questions you may have. Can't find what you're looking for? Check our comprehensive documentation.