Privacy Policy

Last Updated: February 2, 2026

1. Introduction

GrabATable ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Reservation Information: Dining preferences, party size, special requests, dietary requirements
• Payment Information: Credit card details (processed securely by our payment processors)
• Profile Information: Profile picture, dining history, favourite venues
• Communication: Messages, reviews, feedback, and support enquiries

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, search queries, reservation patterns
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Similar Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

• Social media information if you choose to link your accounts
• Information from venues about your reservations and dining experiences
• Analytics and marketing partners

3. How We Use Your Information

We use your information to:

• Process and manage your reservations
• Create and maintain your account
• Send booking confirmations, reminders, and updates
• Provide customer support
• Personalise your experience and provide recommendations
• Improve our platform and develop new features
• Send marketing communications (with your consent)
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Analyse usage patterns and trends

4. How We Share Your Information

4.1 With Venues

We share your reservation details (name, contact information, party size, special requests) with venues to facilitate your bookings.

4.2 With Service Providers

We work with third-party service providers who help us operate our platform, including:

• Payment processors
• Email and SMS service providers
• Cloud hosting providers
• Analytics providers
• Customer support tools

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at [email protected] or through your account settings.

7. Marketing Communications

We may send you marketing emails about our services, special offers, and new features. You can:

• Opt out by clicking the unsubscribe link in any marketing email
• Manage your communication preferences in your account settings
• Contact us at [email protected]

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your reservations.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Analyse how you use our platform
• Provide personalised content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When we no longer need your information, we will securely delete or anonymise it.

10. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Visit our Contact Page